ACL Consumer Guarantees

Welcome to Xunwei Automotive Services website. Under the Australian Consumer Law (ACL), we provide you with a range of consumer guarantees to ensure you enjoy fair rights when purchasing our products and services.

1. Applicability

This ACL Consumer Guarantees applies to all products and services we provide in Australia, regardless of whether you purchase them through our website, physical stores or other channels.

2. Consumer Guarantees Content

• Acceptable quality: Products must be safe, durable, acceptable in appearance, and suitable for their normal purposes;
• Fit for purpose: If you inform us of the specific purpose for which you are purchasing the product, we guarantee that the product is suitable for that purpose;
• Match description: Products must match our descriptions (including advertisements, labels, and instructions);
• Match sample: If you purchase a product based on a sample or demonstration, the actual product must match the sample or demonstration;
• Spare parts and repair services: We guarantee that necessary spare parts and repair services will be available within a reasonable time.

3. Your Rights and Responsibilities

Under the ACL, if a product or service does not meet the above guarantees, you have the right to request repair, replacement, refund, or compensation. At the same time, you are also responsible for using the product reasonably and following the instructions.

4. Complaints and Dispute Resolution

If you have any complaints about our products or services, please contact us through our contact information. We will respond within 10 business days of receiving your complaint and do our best to resolve your issue. If you are not satisfied with our solution, you can contact the Australian Competition and Consumer Commission (ACCC) or the relevant state/territory consumer protection agency.